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Frequently Asked Questions
Quick answers to common questions
How long will it take to receive my order?
We ship globally! Because we want to ensure your order arrives safely, shipping durations depend on your destination:
Processing time: 4–10 business days according to the piece
Estimated Delivery: 7–20 business days.
You will receive a tracking number as soon as your order ships so you can follow its journey!
Do you offer custom orders?
Yes! We love creating custom pieces. Contact us with your requirements and we will work with our artisans to bring your vision to life.
What materials do you use?
We use only high-quality, eco-friendly materials including organic cotton, hemp, and sustainable fibers sourced from ethical suppliers.
What is your return policy?
We offer a 1-day return policy for unused items in original condition. Custom orders are non-returnable unless there is a defect.
Do you offer wholesale pricing?
Yes! We offer special wholesale pricing for retailers and businesses. Contact us for more information about our wholesale program.
How do I care for my macramé products?
f your macrame needs a little refresh, you have a couple of options: Dry Clean: For a no-fuss approach, professional dry cleaning is always a safe bet. Gentle Hand Wash: If you prefer to wash it yourself, here’s how: Fill a bathtub or basin with lukewarm water and add a tiny amount of mild shampoo. Gently lather the needed area of the macrame up and down in the soapy water. Floss it a few times. Remove it from the soapy water and rinse it the same way a few times in clean water. Hang it up in your bathroom to allow excess water to drain. Once most of the water has drained, lay it flat or re-hang it in a well-ventilated area away from direct sunlight to dry completely.